Shipping policy

Shipping & Delivery

At Tao Aura, we believe that good things take time. Every incense bead is a piece of wearable wisdom, hand-inspected and carefully packed to ensure it reaches you in its purest state.

1. Processing Time

As our products involve artisanal crafting and quality checks, please allow 3-5 business days for order processing before shipment. You will receive a notification with tracking information as soon as your package is on its way.

2. Shipping Rates & Delivery Estimates

We offer reliable international shipping to the United States.

• Standard Shipping: 7-14 business days.
• FREE Shipping: On all orders over $35 USD.
• Flat Rate Shipping: $4.95USDforordersunder$35.

Note: Delivery times are estimates and may vary due to customs clearance or local carrier delays.

3. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your package in real-time.

4. Customs, Duties & Taxes

Tao Aura is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Lost or Damaged Packages

We take great care in our packaging. However, if your order arrives damaged, please contact us at june515253@outlook.com within 48 hours with photos of the packaging and the product so we can resolve the issue for you immediately.